Overview

Due to the nature of our natural skincare products, we cannot process returns or exchanges once items have been shipped and delivered. Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Product Nature & Limitations

Our soaps and skincare products are made with natural ingredients and traditional methods. Once shipped, these items cannot be returned for hygiene and safety reasons. This policy helps us maintain the highest quality standards for all our customers.

Natural Product Variations

As our soaps are made using traditional cold-process methods, slight imperfections and color variations may appear by nature. Please note that these minor imperfections won’t, in any way, affect the quality or performance of your soaps. Each bar is unique, reflecting the artisanal nature of our craft.

Non-Refundable Items

The following items cannot be returned or exchanged under any circumstances:

• All soap bars and cleansing products
• Body butters and skincare items
• Lip balms and personal care products
• Essential oil sprays
• Gift sets and bundles
• Sale and discounted items
• Products that have been opened or used

Damaged or Defective Items

If your order arrives damaged during shipping or if you receive a defective product, please contact us immediately. We will work with you to resolve the issue, which may include replacement or store credit at our discretion. Please provide photos of the damaged items when contacting us.

Order Issues

If you receive an incorrect item or your order is incomplete, please contact us within 7 days of delivery. We will arrange to send the correct items at no additional cost to you.

Customer Satisfaction

While we cannot accept returns, your satisfaction matters to us. If you are genuinely unhappy with your purchase, please reach out to us. We may offer solutions such as product recommendations for future orders or guidance on how to get the best results from your products.

Shipping Damage

Items damaged during shipping will be replaced at no cost to you. Please contact us immediately with photos of the damaged packaging and products so we can file a claim with our shipping provider and send you replacement items.

Contact Information

If you have any questions about this policy or concerns about your order, please contact us via email at hello@unwrappedco.com. We typically respond to all inquiries within 24-48 hours.

Policy Updates

We reserve the right to update this refund and returns policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.